Oculus Software May Be Updating Try Again Later

If you desire to lookout man Bigscreen's movies in VR but tin can non get the Oculus Rift S to work, because of Brandish Port and USB 3.0 problems, there is a solution, merely it does not come up from Oculus Back up.

Bigscreen and Paramount Pictures signed a multi-year understanding to distribute movies in Virtual Reality, and the first movies were distributed through the platform mid-December, with a  new batch of films beingness presented this Jan, including  Star Trek Beyond (2016), Star Trek Into Darkness (2013), Transformers: Dark of the Moon (2011) all in 3D, and Interstellar (2014) in 2D. Adjacent this January, its all 3D, with Transformers: The Last Knight (2017), Ghost in the Beat (2017), Terminator Genisys (2015) and Elevation Gun (1986).

The problem, though, is that, starting mid-Dec, many users, from consumers to content creators using the VR headset, accept not been able to use their Oculus Rift  S to picket movies or do annihilation else, because a software update forced by Oculus bricked thousands (numbers are non known) of headsets, and Oculus Support has no inkling on how or when the problem volition be solved.

Suddenly, PCs that worked with the Oculus Rift S without issues started to have USB three.0 ports that would not piece of work, DisplayPort faulty connections and constant "Restart Your Oculus Software" warnings. Using the Rift Southward became an intolerable lottery, in the exact month that newcomers to Oculus VR opened their Christmas gifts, merely to discover they had a $400 paperweight instead of a passport to virtual worlds. And to all this Oculus said nothing!

Oculus made information technology impossible, for many users, to watch Paramount Pictures movies using Bigscreen

Oculus, nosotros've a trouble

In fact, it appears as Oculus does not want to acknowledge publicly there is a problem, looking at the way Oculus Support deals with the complaints from users. I experienced that myself, as my Oculus Rift S stopped working every bit it should after the said update, and it became unbearable on Dec 20^th, when I got in touch with Oculus. I have spent the last month exchanging emails with Oculus Support, sending them logs of my PC, posting in the forums, and getting in touch with Oculus PR people, to try to discover a solution.

The suggestion from Oculus was a long list of troubleshooting steps that are the usual things any PC savvy user does start, and in this instance they do not piece of work, of if they do, they volition do then momentarily and non solve the trouble. Online, help was not much ameliorate, with the usual trolls, and suggestions similar "remove your USB connection, wait 5 seconds and plug it in once again to ready the trouble".

Others suggested that the problem was the USB three.0 ports in many PCs, that do non offering enough power to the Oculus Rift Southward, and the miracle solution announced was a PCI-e carte du jour with USB  3.0 ports, powered straight from the PSU. Oculus, plainly, even suggested a specific brand, the only one that would work. Some other users suggested reinstalling Windows, buying a new motherboard or even a whole new computer. Some others even said that using a PC VR headset is not something the common mortal can exercise, and yous need to be an experienced PC user to be able to use VR. They are incorrect!

Many of the suggestions made past Oculus Support or available online contradict what one sees using the tools available in Windows

Oculus Back up and hearsay

Following advice online is dangerous these days, and the paragraph above is a good example, as if people believe in miracles or witchcraft, only the solutions from Oculus were not better. Hither are some of the suggestions:

• "Correct now the workaround is to completely unplug the Rift S, restart the software, and plug it back in. I realize that is not so convenient, simply at least it allows use of the device."
• "We have heard from some customers that reverting to a previous Windows version corrected the trouble. That might not be the best solution for anybody, but if it'southward possible, please try and let us know if information technology fabricated a departure."
• "Attempt opting into the latest Public Test Channel build of the Oculus software. We've included updates that should aid. If you are already opted in, please effort opting out."

None of these solutions worked, and when I told Oculus Back up I would not get dorsum to a previous update of Windows 10, as my install of the latest version, 1909, predates the start of the problems with the Oculus Rift Due south, and that their indication that "we have heard from some customers" was not very reassuring, considering the misinformation already online, they had no respond to me. Apparently, they don't have a clue.

Suddenly,  USB 3.0 ports in many computers stopped being recognized by the Oculus app

My VR PC now has 18 USB ports

Still, the trouble exists, as Oculus Back up has confirmed me in our exchange of emails, with notes as these:

• "From what you are describing, this sounds like a known effect with the latest update of the Oculus software, which causes repeated restart messages. We are working on a set for this but don't accept an ETA right now, and with the holidays, there volition likely exist a filibuster in implementing it."
• "I practise apologize for the lack of updates on this issue. The holidays slowed things down, but nosotros are all the same working on the problem."
• "I wanted to let you lot know that we have been testing some improvements to the software in the PTC. Could yous try installing that update (version 13.0) and run across if in that location is comeback?"
• "I am sorry to hear that this update has not helped with the problem. We are working hard to become this fixed, and it would be very helpful if you could send me a new set of logs with version 13 installed and then nosotros take more information."

Having decided to endeavour all solutions to amend understand what was wrong, I caused an USB-C to USB A adapter to my graphics card port, which should piece of work, and it didn't. Then I bought a powered PCI-Eastward USB 3.0 expansion card, every bit suggested, and it did not work. Now, thanks to Oculus, I've a PC with a full of 18 USB ports, 14 of those USB 3.0 or USB three.1… and the Rift S still did not piece of work, giving me a multifariousness of fault messages. In despair, I tried the Rift S in iii different computers:

• Intel i7–9700K/32GB RAM/RTX 2070/ NVMe SSD, SATA SSD/ Windows 10 Pro five 1909
• Intel i7–4770/16GB RAM/GTX 970/SATA SSD, HDD/ Windows x Pro v 1903
• AMD Ryzen 9 3900X/16GB RAM/RTX 2070/ NVMe SSD, SATA SSD / Windows x Pro v 1909

and it didn't piece of work, not even in the AMD auto, which was built with a fresh install of Windows mid-December. The logical determination was clear: this has to be a trouble with the software from Oculus, which worked fine with the Intel machines for more than one year, beginning with the Rift and then with the Rift Due south (aside some initial problems when the Rift S was launched, in May 2019), hardware that the Oculus app says "is non compatible with Oculus".

The update that introduced Facebook functions to Oculus also brought Chaos to what was, more or less, a stable platform

Oculus volition non revert to a previous version

During the terminal three weeks I suggested to Oculus Support, multiple times, that they should allow users to revert to a previous working version of the Oculus app –  software companies practice information technology when something goes wrong – , while they would set up, internally, any caused the problem. I was told this:

• "While we are still working on a permanent fix for the problem, we do look to the community for other acting solutions that have worked.
• Nosotros exercise take this very seriously, and I can clinch yous that we're trying to right this issue. Unfortunately at that place is no mode to revert to a previous version of the software.
• There has been another contempo update to version xiii.0 in the PTC, so if you accept a chance, delight cheque information technology out and let me know if there is any improvement."

That was my last contact with Oculus Support, as I don't see them solving the upshot, for reasons no 1 understands. The problem, though, has been solved, and it is, as many have said online, not a problem on the side of the users, but a trouble that Oculus created, with its recent updates. I constitute the solution online, at Reddit, provided by a user named PoringOP, under the title: "Rift S Display Port Not Found Fix: Commuter Rollback & Detailed Instructions for Noobs & TL;DR for pr0s. :3".  She wrote this note with the solution: "Here's what I did in a super mega like shooting fish in a barrel tutorial for people of all walks of computer nerdom (or lack thereof) initially reformatted & expanded from KevyB's comment in another post."

Finally, a solution… on Reddit

The solution, which is simple to follow,  reverts your Oculus Rift S to a previous firmware and makes the Oculus Rift South work again, something that Oculus Support has not been able to with their continued updates. The comments from those who accept tried the solution confirm that it is working.

One user, Potaso2, wrote this: "It was never a USB power issue… because I have tried EVERYTHING , including buying USB Expansion cards (the best one recommended by many), tried using USB Type C adapters, tried adding boosted power using a USB y cable adapter, tried reinstalling, unplugging and reconnecting every cable possible. I fifty-fifty re-installed WINDOWS from scratch! NOTHING would work. My Oculus worked fine prior to the update. Unfortunately, the app auto updated to v12 and my headsets firmware to ii.two and so I (any many others) got s****** until I was able to roll back the update back to ii.1/1.43."

The solution published by PoringOP stops the Oculus app from updating from Oculus, which, for now, is the best solution anyone tin can find until Oculus Back up understands that they actually have a problem, and decide to practise something well-nigh it. The multiple comments online exercise propose that many users are returning their Oculus Rift S, unable to become it to work, which is actually a pity, because when it works, the Rift S is i of the about affordable solutions to enter the earth of PC VR, even more and so now, as the presence of Vive in the consumer market for VR seems doomed.

I am back in VR state at present

Since activating the solution, I've rebooted, shutdown and powered up my PC multiple times, and  the dark-green lights on my Oculus Rift S continue to glow, instead of those pesky error letters that kept me going nether my desk to disconnect cables and connect them again, post-obit Oculus Support suggestions. I was able, finally, after one calendar month, to get dorsum to work and go through the backlog of titles I've here to write about, with some heady narratives that can merely be told in VR, which I will embrace in the coming weeks.

This Oculus Rift Due south trouble is likewise affecting content creators, who employ the Rift Southward to view their builds, so information technology is not just a consumer problem. Many of the complaints seen online come from the community of artists, as the abiding errors transform regular workflows in a lottery, equally you lot never know if the Rift S will work or even if it will non cease in the middle of something of import. I've seen all types of errors appear, during the last month, some of them documented in the images that illustrate this article.

For those who don't want to miss the next cinema sessions from Bigscreen and Paramount Pictures, a solution to get your Rift S working over again is waiting for you online. Just follow the link and in a few minutes, with the explanations given by PoringOP, yous'll regain the access to virtual worlds. The concluding news on Oculus Support online, which I am monitoring, propose they don't take a clue, still.

There is a side effect to this, though: until Oculus finds a solution, you lot can not download apps from the Oculus Store. But you lot can download apps from Steam or Vive, and so just forget the Oculus Store for now, or else they will update your Rift S and probably brick it once again…

schmidtinsittlyse.blogspot.com

Source: https://www.provideocoalition.com/oculus-bricked-the-oculus-rift-s-here-is-how-to-fix-it/

Share this post